Question 1

What is Vetmonk?

Accepted Answer

Vetmonk is a cloud-based veterinary clinic management platform - from solo clinics to multi-location hospitals. It handles patient records, consultations, prescriptions, billing, inventory, appointments, certificates, and team management - all in one place.

Question 2

Can I see a pet's full medical history in one place?

Accepted Answer

Yes. Every consultation, vaccine, lab report, and prescription appears in a single chronological timeline on the pet's profile. Allergies, chronic conditions, and weight trends are pinned at the top so you can get context in seconds.

Question 3

Does Vetmonk handle medicine inventory?

Accepted Answer

Yes - full batch-level inventory with manufacturing and expiry dates, low-stock alerts, category hierarchies, and stock movements. Dispensing during a consultation automatically decrements stock.

Question 4

Can I scan barcodes on medicine packaging?

Accepted Answer

Yes. Use a phone camera or USB scanner to receive stock, dispense during consultations, or look up batches. Works on any device - no extra hardware required.

Question 5

How do I migrate my existing records into Vetmonk?

Accepted Answer

Use the bulk CSV / Excel importer for inventory, drug master, and pet records. Most clinics are fully onboarded within a day. Our team helps map your columns and validate the import.

Question 6

Can patients pay in parts or across multiple methods?

Accepted Answer

Yes. Split a single invoice across UPI, cash, card, and bank transfer - or accept a partial payment today and track the running balance. A full payment history is recorded against each invoice.

Question 7

Does it support tax-compliant billing (GST / VAT)?

Accepted Answer

Yes. Built-in support for GST, VAT, or flat tax rates - with automatic tax calculation, configurable rates per region, attending-doctor attribution per invoice, and locale-ready invoice templates.

Question 8

Can I share prescriptions and certificates via WhatsApp?

Accepted Answer

Yes. Generate a professional PDF and share it with the pet parent via WhatsApp in one click - prescriptions, invoices, vaccination cards, and health certificates all supported.

Question 9

How many clinics and doctors can I manage?

Accepted Answer

Vetmonk supports multi-clinic setups from a single login, with independent staff, patients, and inventory per location. Role-based access keeps doctors, nurses, and receptionists to what they each need.

Question 10

Is my data secure?

Accepted Answer

Yes. Your data is hosted on AWS with encryption at rest and in transit, regular backups, and role-based access control. Only authorized staff at your clinic can access your data.

Question 11

Can I use it on my phone?

Accepted Answer

Absolutely. Vetmonk is fully responsive and works on any device - phone, tablet, or desktop. No app installation required.

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