How Vetmonk handles your data

Brunoworks ("we", "us", or "our") builds and operates Vetmonk, a veterinary clinic management platform. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website or use our services.

By using Vetmonk or submitting a request on our website, you agree to the practices described in this policy.

Information we collect

• Contact details such as name, email, phone number, clinic name, and clinic location when you request a demo or support.
• Account information such as login credentials and clinic profile data provided by authorized users.
• Usage data such as pages viewed, actions taken, device type, browser, IP address, and log data for security and analytics.
• Support communications, including emails or chat messages sent to our team.

How we use information

• Provide and maintain the Vetmonk service.
• Set up demos, onboarding, and customer support.
• Improve product performance, reliability, and usability.
• Send service updates, security notices, and relevant product emails.
• Comply with legal obligations and enforce our terms.

Data sharing

We share information only with trusted service providers who support hosting, analytics, payments, or customer support, and only to the extent required to provide the service. We do not sell your personal information.

We may disclose information if required by law, to protect our rights, or to prevent fraud or security issues.

Data retention

We retain personal information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer required, we delete or anonymize it.

Security

We use administrative, technical, and physical safeguards to protect data. No system is 100% secure, but we work to protect information against unauthorized access, alteration, disclosure, or destruction.

Your choices

• Request access, correction, or deletion of your information.
• Opt out of non-essential marketing communications.
• Disable cookies in your browser, noting some features may not work.

International users

If you access Vetmonk from outside India, your information may be transferred to and processed in India or other locations where our providers operate.

Updates to this policy

We may update this policy from time to time. We will post the latest version on this page and update the effective date above.

Contact

If you have questions about this policy, email us at hello@vetmonk.com.