Privacy Policy

This Privacy Policy describes how Vetmonk("we", "our", or "us") collects, uses, and protects information you provide when you use our veterinary clinic management platform.

1. Information we collect

When you use Vetmonk, we collect information that you and your clinic provide to operate the service:

• Account details - name, email, phone, clinic name, role
• Clinical data you enter - patient records, consultations, prescriptions, invoices
• Payment and billing information for your subscription
• Usage and device information for security and reliability

2. How we use information

We use the information we collect to:

• Provide, maintain, and improve the Vetmonk platform
• Process subscriptions and payments
• Send service updates, security alerts, and support messages
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations

3. Data security

Your data is hosted on AWS with encryption at rest and in transit, regular backups, and role-based access control. We follow industry-standard security practices and never share clinical data with third parties for marketing purposes.

4. Sharing of information

We do not sell your data. We may share information with vetted service providers (payments, email, analytics, infrastructure) who are contractually bound to confidentiality. We may disclose information if required by law.

5. Your rights

You have the right to access, correct, export, or delete your data. Contact us at the email below to exercise any of these rights.

6. Cookies

We use essential cookies to keep you signed in and basic analytics to understand how the product is used. You can disable cookies in your browser, but some features may not work.

7. Changes to this policy

We may update this policy from time to time. We'll notify you of material changes via email or in-app banner.

8. Contact

Questions? Email hello@vetmonk.com.